Refund and Cancellation Policy
Thank you for choosing Doctor Bangla 24. We strive to provide excellent service. Below is our policy regarding cancellations and refunds for services and future products.
1. Online Doctor Consultations
Cancellation by User: You can cancel or reschedule your digital consultation up to [Insert Time, e.g., 2 hours] before the scheduled appointment time.Refund for User Cancellation: If cancelled within the eligible window, a full refund will be processed to your original payment method within [Insert Days, e.g., 5-7] working days. No refunds will be issued for cancellations made after this window or for "no-shows".Cancellation by Doctor: If a doctor cancels an appointment or is unavailable, you will be offered an alternative time slot or a 100% full refund automatically.
2. Healthcare Products (Future E-Commerce)
Damaged/Wrong Products: If you receive a damaged, expired, or incorrect product, you must notify us within [Insert Hours, e.g., 24 or 48 hours] of delivery with photographic proof. We will arrange a free replacement or full refund. [1, 2]Non-Returnable Items: For hygiene and health safety reasons, unsealed medical devices, opened wellness supplements, and personal care products cannot be returned or refunded once delivered. [1]
